FAQ's

Where can I buy a Kaden unit?

Kaden ducted heaters are available from Metalflex, Actrol and Reece HVAC-R branches. You can find your nearest branch here.

How much will installation cost?

Installation costs will vary depending on the current state of your home, and if there are any elements requiring an upgrade or changing. It's best to consult with a licensed installer to get a detailed quote for installation.

Do I need to service my gas ducted heater or evaporative cooler?

Kaden gas ducted heaters come with five-year warranty. However, if you register your Kaden unit within the first 12 months, there is a two-year extension. In the fourth year, a general maintenance service must be performed by the manufacturer or its appointed nominee.

What should I do if my Kaden gas ducted heater isn’t delivering any hot air?

If your ducted heater is not producing warm air, there can be several reasons. Make sure you check that the controller is turned on and set to 'heating'. Alternatively, speak to a licensed installer as your unit may need a service.

Will a Kaden gas ducted heater work in areas that experience sub-zero temperatures?

Yes, your Kaden gas ducted heater will continue to maintain its’ power output during sub zero temperatures, unlike ducted reverse cycle heaters which become less efficient in cold temperatures.

Where can I buy a Kaden evaporative cooler?

Kaden evaporative coolers are available from Metalflex, Actrol and Reece HVAC-R branches. Find your nearest branch here.

How much will installation cost?

Installation costs vary depending on your current home situation, and if any elements requiring upgrading or changing. It is best to consult with a licensed installer to get a detailed quote for installations.

Do I need to service my Kaden Evaporative Cooler?

Kaden evaporative coolers come with a 5-year warranty, however there is a two year extension if you register you Kaden unit within the first 12 months of being installed and in the fourth year, a general maintenance service must be perform by the manufacturer or its appointed nominee.

What do I do if my Kaden evaporative cooler isn’t delivering any cool air?

If your evaporative cooler is not producing cool air it can be several different reasons. Check that the wall controller is set to cool. Check that the water supply is turn on. On extremely humid days the evaporative cooling process may be less efficient so the ventilation (fan) function would work more effectively. Alternatively contact a licence installer as the unit may need to be serviced.

Do I need to have my windows and or doors open when using my Kaden evaporative cooler?

Evaporative cooling works best when windows and doors are partially left open to exhaust air already within the house. This will allow the fresh cool air to move through the rooms.